IT Support Assistant

Michael Page (UK); Worcester; On-site; GBP 24,000 - 26,000; Full time

Job summary

An educational institution is seeking an IT Support Assistant in Worcester. The role involves providing technical support to students and staff in a hands-on environment. Ideal candidates have experience with Windows, Office365, and Apple technologies, alongside strong problem-solving skills. A competitive salary of £24,000 to £26,000 is offered, with opportunities for professional development.

Benefits

Access to a pension scheme

Opportunities to develop technical skills

Potential contribution to meaningful projects

Qualifications

• At least 1 years experience in relevant technologies.
• Strong organisational and problem-solving skills required.
• Customer-focused attitude and excellent communication abilities.

Responsibilities

• Provide first and second line IT support to students and staff.
• Assist in managing and maintaining IT hardware and software.
• Deliver user training sessions and create instructional guides.

Skills

Windows 10 and/or 11

Office365

Apple Mac (iPad / iMac basic troubleshooting)

TCP/IP, LAN/WAN

Knowledge of basic server management

Job description

Overview

A fantastic opportunity to join an established educational institution.

About Our Client

• Michael Page Technology are proud to be partnered exclusively with one of our key clients in the education space, as they scale their in-house Technology team in preparation for the new academic year.
• The organisation are a prestigious institution, providing both junior and secondary level education to approximately 1,000 students.
• Its a fantastic environment to work in, within a highly impressive campus, and the opportunity to work closely with an established Technology team and build your hands-on experience.

Job Description

• As the successful candidate for the IT Support Assistant role, you will provide first and second line IT support to students and staff alike, with the goal of resolving technical issues efficiently.
• You will operate in a varied technical environment, covering both Microsoft stack and Mac technologies, with a central focus on Office365, as well as Apple hardware including iPads and iPhones.
• You will work in a hands-on environment, assisting in managing and maintaining IT hardware, software, and network infrastructure.
• Whilst the majority of the role will be support-based, you will have the chance to collaborate with the wider technology team on exciting projects and the implementation of new IT solutions.
• You will interact regularly with end users, delivering user training sessions and creating instructional guides as needed.
• The role will be site based, so you will be flexible to travel to the Worcester site 5 days per week.

The Successful Applicant

As the successful candidate for the IT Support Assistant role, you will have at least 1 years experience in some of the following technologies:

• Windows 10 and/or 11
• Office365
• Apple Mac (iPad / iMac basic troubleshooting)
• TCP/IP, LAN/WAN
• Knowledge of basic server management.

In addition, you will also have:

• Strong organisational and problem-solving skills.
• A customer-focused attitude with excellent communication abilities.
• A willingness to learn and stay updated on emerging technologies.

What\'s on Offer

• A starting salary of approximately £24,000 to £26,000 per annum, depending on experience.
• Access to a pension scheme and other benefits.
• Opportunities to develop technical skills within the education sector.
• Potential to contribute to meaningful projects that align with the organisation's mission.