IT Support Assistant

HL Partnership; England; On-site; GBP 23,000 - 24,000; Full time

Job summary

A technology-focused mortgage network in the UK is seeking an IT Support Assistant to provide first-line IT support. The position involves assisting staff with IT queries, managing incidents, and supporting new joiners. Candidates should have strong customer service and communication skills, preferably with experience in Office 365. This full-time role offers a salary range from £23,000 to £24,000 annually, along with benefits including a company pension and health programs.

Benefits

Company pension

Health and wellbeing programme

Sick pay

Qualifications

• Experience providing first line IT support.
• Ability to manage multiple workloads.
• Familiarity with system installation and upgrades.

Responsibilities

• Provide first line IT support for internal and third-party systems.
• Log and resolve incidents, service requests, and problems.
• Support new internal joiners and manage system setup.

Skills

Outstanding customer service

Communication skills

Ability to work under pressure

Prioritizing workloads

Education

IT qualification preferred

Tools

Office 365

Sharepoint

Job description

IT Support Assistant

Job Type: Full-time, Permanent

Pay: £23,000 - £24,000 per annum

HL Partnership are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, we are looking to establish a new team providing first-line IT support to the business.

This is an office-based role working 35 hours a week, Monday to Friday.

The Role

Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems.

Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential.

IT qualification preferred but not essential.

Other Key Tasks

• Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations.
• Proactive and accurate resolution of queries by liaising across departments where required.
• Support new internal joiners and external members with outbound contact and system set up.
• Manage multiple workloads across inboxes, phone contact, and Teams meetings.
• Capacity to educate others on current systems when required.
• Provide full support to all staff in relation to IT hardware and software issues.
• Ensure new starter process is followed within agreed SLA.
• Ensure the asset log is maintained and kept up to date.
• Ordering replacement or new equipment.
• Installing, removing, or upgrading new or existing software.

Experience

• Experience with Office 365 and Sharepoint.
• Knowledge of systems of control and able to follow clearly defined procedures.
• Experience of working under pressure, prioritising workloads, and working to tight deadlines.

Benefits

• Company pension
• Health and wellbeing programme
• Sick pay

As we are a non-sponsoring company, you must already have the right to work in the UK.