IT Support Apprentice: Hybrid Tech & Growth

QA; Weybridge; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

20 days Holiday

Free onsite parking

Potential to move onto a full time

Job summary

QA is seeking an IT Technician Apprentice to act as the initial contact for IT issues, providing remote or telephone troubleshooting for routine hardware, software, and access queries. You will log tickets, diagnose problems, escalate to 2nd/3rd line teams, and monitor queues to meet SLAs.

You’ll gain hands-on experience with Windows environments, Microsoft 365, and network services while supporting client sites and contributing to knowledge base development.

Qualifications

• GCSEs required; Maths and English preferred.
• Willingness to learn and develop IT support skills.
• Ability to follow SLAs and support processes.

Responsibilities

• Provide first-line IT support to clients remotely or on-site.
• Log and escalate tickets to 2nd/3rd line teams as needed.
• Assist with backups, monitoring queues, and documentation.

Skills

Interpersonal skills

Communication

Teamwork

Proactive approach

Multitasking

Education

GCSEs 4+ (A-C) in any subject

English & Maths GCSE 3+ (D+)

Tools

Windows 10/11

Windows Server

Microsoft 365

Active Directory

Job description

QA is seeking an IT Technician Apprentice to act as the initial contact for IT issues, providing remote or telephone troubleshooting for routine hardware, software, and access queries. You will log tickets, diagnose problems, escalate to 2nd/3rd line teams, and monitor queues to meet SLAs.

You’ll gain hands-on experience with Windows environments, Microsoft 365, and network services while supporting client sites and contributing to knowledge base development.