IT Support Technician Apprentice

Back TO Work; Wolverhampton; Hybrid; GBP 15,000 - 19,000; Full time

Job summary

Back TO Work is seeking an apprentice to support clients remotely and onsite. You will join a highly technical team and gain exposure to 1st line support, projects, maintenance, upgrades and other IT services.

You will provide email, phone, and remote support to clients in the UK, Europe, Asia, and the US, visit sites for troubleshooting, configure solutions and liaise with vendors as needed. Strong communication and teamwork are essential.

Qualifications

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about IT

Responsibilities

• Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
• Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
• Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
• Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems

Skills

Independent skills

Team work

Organisational skills

Written and verbal communication

Passionate about IT

Job description

A Managed Services Provider is looking for an apprentice to support their clients remotely as well as onsite.

Their team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.

KEY DUTIES

• Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
• Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
• Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
• Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Passionate about IT