IT Support Technician Apprentice

Back TO Work; Selby; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Back TO Work in the United Kingdom offers an IT Support Apprenticeship where you will join a team to assist users with IT needs, both remotely and on-site. This is an excellent chance to begin a rewarding career in IT.

You will respond to calls, troubleshoot issues, set up user accounts, and build hardware while developing technical and customer-facing skills in a supportive environment.

Qualifications

• Independent and able to work without supervision.
• Strong teamwork abilities and collaborative mindset.
• Excellent organisational skills for multitasking and prioritisation.
• Good written and verbal communication skills; clear and customer-focused.
• Self-motivated and passionate about IT and technology.

Responsibilities

• Respond to customer calls to understand and address IT issues.
• Troubleshoot problems and provide on-site and remote support.
• Develop the ability to resolve system and network issues.
• Set up new user accounts, manage passwords, test applications, and generate reports.
• Build and set up hardware such as computers, laptops, and phone systems; install/configure OS.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

IT passion

Job description

A well established pharmaceutical company has need for someone passionate about technology and seeking a career within the industry.

As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist their users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

KEY DUTIES –

• Responding to customer calls to understand and address IT issues
• Troubleshooting tech problems and providing support, both in person and over the phone
• Developing the ability to resolve system and network issues
• Setting up new user accounts, managing password resets, testing applications, and generating reports
• Building and setting up hardware such as computers, laptops, and phone systems
• Installing and configuring computer operating systems

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Passionate about IT and technology