Apprentice IT Support Technician

Placements24; Southampton; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive apprenticeship salary

Industry certifications support (e.g.,

Fully remote work arrangement

Mentorship from IT professionals

Job summary

Placements24 is seeking motivated individuals for an Apprentice IT Support Technician role, based entirely remotely. The program provides practical experience troubleshooting hardware, software, and network issues for users across the organization, plus comprehensive online training and remote mentoring.

You will gain industry certifications including CompTIA A+, with regular salary reviews and flexible remote work conditions designed to support learning and development.

Qualifications

• High school diploma or equivalent; relevant IT certifications are a plus.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Excellent problem-solving and analytical skills; superb communication and customer service for remote interaction.
• Ability to manage time effectively and work independently in a remote setting.

Responsibilities

• Provide remote technical support to users experiencing hardware, software, or network problems.
• Troubleshoot and resolve issues via phone, email, and remote desktop tools.
• Install, configure, and maintain computer systems and peripherals.
• Document support requests, resolutions, and technical procedures accurately.
• Escalate complex issues to senior IT staff when necessary.

Skills

Problem-solving

Analytical thinking

Communication

Customer service

Education

High school diploma or equivalent

Tools

Remote desktop tools

Windows

macOS

Job description

About the Role

Our client is seeking motivated individuals for an Apprentice IT Support Technician role, based entirely remotely. This program is designed for tech-savvy individuals looking to launch a career in IT support. You will gain practical experience troubleshooting hardware, software, and network issues for users across the organization. This role offers comprehensive online training, remote mentoring, and the opportunity to earn industry certifications. Join a forward-thinking company that prioritizes professional development and offers a supportive, flexible remote work environment.

Key Responsibilities

• Provide remote technical support to users experiencing hardware, software, or network problems.
• Troubleshoot and resolve issues via phone, email, and remote desktop tools.
• Install, configure, and maintain computer systems and peripherals.
• Document support requests, resolutions, and technical procedures accurately.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• High school diploma or equivalent; relevant IT certifications are a plus.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Excellent problem-solving and analytical skills.
• Superb communication and customer service skills for remote interaction.
• Ability to manage time effectively and work independently in a remote setting.

Benefits

• Competitive apprenticeship salary with regular reviews.
• Paid training and support for industry certifications (e.g., CompTIA A+).
• Opportunity to gain experience with diverse IT systems and technologies.
• Mentorship from experienced IT professionals in a virtual environment.
• Fully remote work arrangement, offering significant flexibility and work-life balance.