IT Apprentice

Housing Quality Network; Maidenhead; On-site; GBP 15,000 - 19,000; Full time

Job summary

Housing Quality Network in Maidenhead is seeking an IT Apprentice to start or develop a career in IT, joining the Data, Technology and Transformation team and gaining practical experience across technical support, systems administration and digital services.

You will provide day-to-day IT support, log and update tickets, assist with Microsoft 365, hardware and mobile devices, and help with IT asset records and onboarding processes.

Qualifications

• Ambitious and motivated to start a career in IT.
• Willingness to learn across technical support, systems administration and digital services.
• Interest in hardware, software and IT service delivery.

Responsibilities

• Provide day-to-day IT support across the organisation.
• Log and update support tickets accurately and act as first point of contact for incidents.
• Assist with Microsoft 365 administration, software systems and onsite infrastructure.
• Set up, configure and support laptops, desktops, mobile devices and printers.
• Support onboarding, moving and leaver processes and maintain IT asset records.
• Help manage user access and contribute to documentation and testing.

Skills

IT support

Microsoft 365

Networking basics

Job description

We are looking for a motivated and enthusiastic IT Apprentice to join our Data, Technology and Transformation team. This is a great opportunity to start or develop a career in IT, gaining practical experience across technical support, systems administration and digital services.

Working as part of the IT Team, you will help provide day-to-day IT support across the organisation, acting as a first point of contact for incidents and service requests. You will support colleagues with hardware, software, Microsoft 365, mobile devices, printing and general IT queries, while helping to log and update support tickets accurately.

You will gain experience in 1st and 2nd line support, Microsoft 365 administration, software systems, onsite infrastructure, networking, cyber security controls and supplier-supported services.

The role will also involve setting up, configuring and supporting laptops, desktops, mobile phones, printers and other IT equipment, as well as supporting new starter, mover and leaver processes, maintaining IT asset records and helping manage user access.

You will support the maintenance and development of key software systems, assisting with updates, configuration, testing, documentation and issue resolution, while working closely with colleagues, our managed service provider, training providers and other third-party suppliers.