IT Support Technician Apprentice

Back TO Work; Scarborough; Hybrid; GBP 11,000 - 15,000; Full time

Job summary

Back TO Work is seeking an enthusiastic IT Support Apprentice to join our team in Scarborough. You will assist users with IT needs, supporting colleagues both remotely and on-site as part of a proactive IT department.

You will learn to troubleshoot issues, set up hardware, manage user accounts, and configure software. This is a great entry path into the IT industry within a well established pharmaceutical environment.

Qualifications

• Independent and team-oriented IT skills.
• Strong organisational capabilities and time management.
• Clear written and verbal communication skills.
• Self-motivation and eagerness to learn in IT.”
• Passion for IT and technology with a proactive approach.
• Willingness to assist users both remotely and on-site.

Responsibilities

• Respond to customer calls to understand and address IT issues.
• Troubleshoot tech problems and provide support, both in person and over the phone.
• Develop the ability to resolve system and network issues.
• Set up new user accounts, manage password resets, test applications, and generate reports.
• Build and set up hardware such as computers, laptops, and phone systems.
• Install and configure computer operating systems.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Self-Motivated

Passionate about IT and technology

Job description

A well established pharmaceutical company has need for someone passionate about technology and seeking a career within the industry.

As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist their users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

KEY DUTIES –

• Responding to customer calls to understand and address IT issues
• Troubleshooting tech problems and providing support, both in person and over the phone
• Developing the ability to resolve system and network issues
• Setting up new user accounts, managing password resets, testing applications, and generating reports
• Building and setting up hardware such as computers, laptops, and phone systems
• Installing and configuring computer operating systems

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Passionate about IT and technology