IT Support Technician Apprentice

Back TO Work; York and North Yorkshire; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Back TO Work in the United Kingdom is seeking an IT Support Apprentice to join a well established pharmaceutical company. You will support users with their IT needs, both remotely and on-site, and start a rewarding career in IT.

You will learn to troubleshoot issues, set up new user accounts, install operating systems, configure hardware, and generate reports while growing technical and customer service skills in a supportive team.

Qualifications

• Independent skills.
• 2.

Responsibilities

• Responding to customer calls to understand and address IT issues
• Troubleshooting tech problems and providing support, both in person and over the phone
• Developing the ability to resolve system and network issues
• Setting up new user accounts, managing password resets, testing applications, and generating reports
• Building and setting up hardware such as computers, laptops, and phone systems
• Installing and configuring computer operating systems

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Self-Motivated

Passionate about IT and technology

Job description

A well established pharmaceutical company has need for someone passionate about technology and seeking a career within the industry.

As an IT Support Apprentice, you will be working alongside a team of IT Support team to assist their users with their IT needs, both remotely and on-site. This is an excellent opportunity to launch a rewarding career in IT.

KEY DUTIES –

• Responding to customer calls to understand and address IT issues
• Troubleshooting tech problems and providing support, both in person and over the phone
• Developing the ability to resolve system and network issues
• Setting up new user accounts, managing password resets, testing applications, and generating reports
• Building and setting up hardware such as computers, laptops, and phone systems
• Installing and configuring computer operating systems

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Passionate about IT and technology