It Support Apprentice

Axon IT; Macclesfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology support firm based in the UK is seeking a Technical Support Specialist to provide first-line support to internal users. The role involves troubleshooting IT issues, assisting with hardware and software setup, and maintaining documentation in the ticketing system. Suitable candidates should have experience in technical support and be familiar with Microsoft 365 and Azure. This position offers long-term security and the potential for permanent placement.

Qualifications

• Experience in providing first-line technical support.
• Familiarity with troubleshooting hardware, software, and network issues.
• Ability to install and configure IT equipment.

Responsibilities

• Provide first-line technical support to internal users.
• Assist in diagnosing and resolving IT issues.
• Document technical issues in the ticketing system.
• Support users with software installations and user management.

Skills

Technical support

Problem-solving

Microsoft 365

Windows 10/11

Azure

IT security awareness

Job description

Overview

Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we're talking about! Based in South of Manchester, our team works remotely connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.

The role offers long term security and the opportunity to progress into a permanent position.

Responsibilities

• Provide first-line technical support to internal users via phone, email, and in person
• Assist in diagnosing and resolving hardware, software, and network issues
• Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
• Support users with basic IT tasks such as password resets, software installations, and user account management
• Document technical issues and resolutions accurately using our ticketing system
• Help maintain inventory records for IT equipment and software licenses
• Follow company IT policies, data protection, and cybersecurity best practices
• Support the IT team with ongoing projects and system upgrades
• Adhering to the systems and processes as stipulated by the Company
• Responding to customers requests and enquiries through Company approved communication and collaboration systems
• Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
• Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
• Tracking latest IT security innovations and keep abreast of latest cyber security technologies
• May participate in the implementation of approved technical solutions
• To keep abreast of technical developments of operational & technical importance to the business and customers
• Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
• Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
• Troubleshoot and resolve technical problems in a timely manner
• Install, configure, and maintain computer systems and software
• Respond to help desk tickets and provide remote support to users

Training and Schedule

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Monday to Friday, 9.00am to 5.30pm.

LNKD1_UKTJ