IT Support Analyst - Onsite in Manchester

Armstrong Fluid Technology; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology company in Manchester is seeking an IT Support Analyst to ensure smooth operation of IT systems and provide high-quality support to end users. Candidates should have a Bachelor’s degree in Computer Science or IT, along with relevant certifications such as CompTIA A+. The role involves troubleshooting, managing devices, and creating IT documentation, with an emphasis on strong communication and problem-solving skills. This position is full-time and based in the office, offering the chance to work alongside innovative teams driving sustainable technological advancements.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Substantial experience in IT support or technical support role.
• Proven background in Service Desk or IT Operations environment.

Responsibilities

• Provide end-user support through ticketing system and direct assistance.
• Manage installation and troubleshooting of devices and software.
• Create and maintain IT operational documents.

Skills

Microsoft Windows 10/11 troubleshooting

Active Directory

Office 365

Interpersonal skills

Analytical problem-solving

Education

Bachelor’s degree in Computer Science

CompTIA A+

Network+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

Job description

A technology company in Manchester is seeking an IT Support Analyst to ensure smooth operation of IT systems and provide high-quality support to end users. Candidates should have a Bachelor’s degree in Computer Science or IT, along with relevant certifications such as CompTIA A+. The role involves troubleshooting, managing devices, and creating IT documentation, with an emphasis on strong communication and problem-solving skills. This position is full-time and based in the office, offering the chance to work alongside innovative teams driving sustainable technological advancements.