IT Support Analyst

Magellan Aerospace; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global aerospace company in Wales is seeking an IT Support Analyst to provide high-quality support and incident management for their user community. The role involves first and second line support, user account management, and collaboration with IT team members. The ideal candidate will have at least one year of IT support experience, strong technical skills, and a commitment to delivering excellent customer service. Opportunities for career development and a supportive work environment are included.

Benefits

Work-life balance

Mental health support

Career development opportunities

Enhanced holiday entitlement

25% off local gym membership

Business performance-related bonus

Qualifications

• Minimum 1 year's relevant IT support experience.
• Willingness to learn new skills and stay updated on technologies.
• Experience in aerospace is advantageous but not essential.

Responsibilities

• Provide first and second line IT support for users.
• Incident tracking, recording, and management.
• Setup and manage user accounts and passwords.

Skills

Customer service orientation

Technical skills

Communication

Education

Relevant higher education or degree

Tools

Active Directory

Microsoft Office

Windows Operating System

Job description

Position Summary

Magellan Aerospace, Llay Wrexham has an exciting opportunity for an IT Support Analyst.

• Full time 3 month temporary position
• Monday – Friday working week
• Job location: Llay, Wrexham, LL12 0PB.
• Unionised site – works in partnership with Unite the Union.

The IT Support Analyst’s role is to provide a first point of contact and a high level of customer service to our user community. This will include incident tracking and management, first and second line support. Close liaison with other members of the IT team both in person and remotely is required to ensure appropriate resources are allocated to resolve incidents in acceptable timeframes.

Perks and Benefits

• A company culture that promotes work life balance
• Access to mental health support
• Business performance related bonus
• Career development opportunities
• Commitment to continued learning and development
• Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc
• Long Service Awards
• Enhanced Holiday Entitlement based on length of service
• Free parking
• 25% off local gym membership

Essential Responsibilities

• Incident tracking, recording and management
• First and second line support for all aspects of IT. Opportunities to develop knowledge and take on more responsibilities as knowledge/experience grows
• Build, configure and support desktops, laptops, mobile phones, shop floor CNC machines
• User account setup and password management. Active Directory etc
• Software and Hardware Asset Management
• Provide orientation and training to non-technical colleagues and end users
• Hands-on experience of as many of the following aspects of IT as possible
  • Desktops, laptops, Windows tablets, Samsung mobile devices
  • A Microsoft environment; Windows, Office
  • Local data networks (including copper and fibre cabling, hubs, switches, routers, wireless access points) and integration with Wide Area Networks
  • Printers, scanners and document centres/multi-function devices
  • Cybersecurity standards with regards to regulatory frameworks e.g. ISO 27001, PART-IS, NIST SP 800-171, CMMC 2.0

Position Requirements

Academic

• Relevant higher education or degree is desirable

Professional Accreditations

• Recognised technical accreditations are desirable but not essential

Experience

• Minimum 1 years’ relevant IT support experience
• Broad experience of IT infrastructure highly desirable
• Aerospace experience not essential but advantageous

Key Competencies

• Strong customer service orientation
• Excellent verbal and written communication
• Broad range of technical skills
• Ability to prioritise work and meet challenging deadlines
• Ability to work both unsupervised and as an active member of a collaborative team
• Keen attention to detail
• Proven analytical and creative problem-solving abilities

Other skills/Abilities

Skills

• Numerate and financially aware

Abilities

• Self-motivated and able to work on own initiative
• Keen to learn new skills and be aware of latest technologies and trends
• Open to new ideas

Personal Attributes

• Friendly and approachable
• Flexibility – willingness to travel and support sites in UK & Europe and work flexible hours when required by demands of the job e.g. breakdowns, upgrades

About us

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.