IT Support Analyst

Huws Gray; Llangefni; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading building materials supplier in the UK is seeking an IT Support Analyst to deliver high-quality support to end-users while ensuring adherence to service level agreements. The ideal candidate has a formal IT qualification or at least 2 years of relevant experience, along with strong skills in IT networking and customer service. Benefits include competitive pay, bonuses, and opportunities for career development.

Benefits

Competitive rates of pay

24 days annual leave

Company pension scheme

Career progression opportunities

Staff discounts

Qualifications

• At least 2 years of experience in a similar role.
• Good understanding of technology and IT Networking.

Responsibilities

• Provide general IT Support to end-users.
• Manage support calls on the helpdesk system.
• Ensure SLA compliance for response to calls.
• Support new site installations and maintenance.

Skills

IT Networking

Customer service

Communication

Multi-tasking

Education

Formal IT qualification

Tools

Windows OS

Office 365

Job description

Overview

We are looking for a IT Support Analyst to join us at Huws Gray Llangefni.

If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?

We rely on our IT Support Analysts to work alongside the wider IT Support team to provide fantastic customer service to our stakeholders throughout the business by meeting our service level agreements. Working in one of our Central Support Functions you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.

Responsibilities

• Providing general IT Support to end-users (Windows OS, Office365, Various Hardware & Software Packages)
• Respond to and manage support calls on the helpdesk, liaising with third party suppliers where required.
• Installing & upgrading computer hardware/software. Assisting in new site installations & maintenance.
• Logging calls on the internal helpdesk system and escalating calls where necessary.
• Ensuring calls are prioritised and responded to within the agreed SLA.
• Monitoring network performance & security, ensuring minimum downtime.
• Investigating, diagnosing and solving network, software and hardware faults. Taking ownership of the issue and undertake fixes as required.
• Supporting the roll-out of new applications and hardware across the business.

We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a IT Support Analyst, however we would be looking for you to have a formal IT qualification or 2+ years experience in a similar role.

You will be working in a fast-paced environment and the position is suited to someone keen to work in a dynamic & vibrant business. You\'ll need to have a good understanding of technology, IT Networking and the Microsoft suite. This role is suitable for individuals who are able to communicate to stakeholders within the business, who can work well under pressure, and have experience with multi-tasking. A full UK Drivers licence will be needed as you may be expected to travel across the UK completing site installations.

What’s in it for you?

• Competitive rates of pay
• 24 days annual leave in addition to recognised public and bank holidays
• Company attendance and performance bonuses
• Company pension scheme – in line with auto enrolment
• Death In Service
• Career progression and personal development opportunities
• Being part of a “team” as opposed to just being a number
• Staff discounts on items purchased from any of our nationwide branches

Our online application process takes less time to complete than it does to make a good brew, so stick the kettle on and make your application!