IT Support Analyst

OakNorth; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading financial institution in Greater London is looking for an IT Support Analyst to manage technical support operations. The role involves maintaining meeting room technology, troubleshooting user issues, assisting new employees, and collaborating with facilities management. Ideal candidates should have proven IT support experience, knowledge of various technologies, and excellent problem-solving skills, aiming to provide efficient support in a fast-paced environment.

Qualifications

• Proven experience in IT support within an office.
• Strong knowledge of computer hardware, software, and networking.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Ensure all meeting room equipment functions properly.
• Troubleshoot and resolve hardware and software issues.
• Assist new joiners with IT setup and training.
• Collaborate with facilities management on IT infrastructure.
• Monitor IT problems and escalate as needed.

Skills

IT support experience

Problem-solving skills

Communication skills

Customer-focused

Tools

Office 365

Azure

JAMF

Mac products

Job description

IT Support Analyst

The IT Support Specialist plays a crucial role in ensuring smooth daily operations within the London office at Oaknorth. The successful candidate is responsible for a wide range of technical support tasks, ensuring that both hardware and software systems function optimally supporting the day-to-day operations of the business. This is a demanding in‑office role, as a member of the Service and Support function you will be able to work in a fast‑paced environment, helping to identify areas of improvement.

The Role

• Maintaining Meeting Rooms:
  • Ensure all audio‑visual and conferencing equipment in meeting rooms is functioning properly.
  • Provide immediate troubleshooting and assistance during meetings if technical issues arise.
  • Regularly check and maintain equipment to prevent breakdowns.
• Supporting Users with Hardware and Software Issues:
  • Act as the first point of contact for employees facing any hardware or software‑related issues.
  • Troubleshoot and resolve issues related to computers, printers, phones, and other office technology.
  • Provide user‑friendly guidance and training to staff on how to use office technology efficiently.
• Supporting New Joiners and Leavers:
  • Assist with setup of IT equipment and accounts for new employees.
  • Provide initial orientation and training on IT systems and policies.
  • Manage IT aspects of off‑boarding for employees leaving, ensuring secure handover of equipment and access rights.
• Supporting Facilities Management:
  • Collaborate with facilities management team to align IT infrastructure with the office environment.
  • Assist in managing network‑related needs, such as Wi‑Fi access and network connectivity across the office.
• Identifying Patterns:
  • Monitor and record recurring IT problems, identifying patterns that could indicate larger underlying issues.
  • Collaborate with wider IT team to develop long‑term solutions to recurrent problems.
  • Escalate complex IT issues to higher‑level technical teams or external vendors as needed.

Technology

• Proven experience in IT support within an office environment.
• Working knowledge of 365, Azure, Mac products and JAMF are advantageous.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem‑solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer‑focused approach, with a commitment to providing helpful and efficient support.

How we expect you to behave ❤️

• We embrace difference and know that when we can be ourselves at work, we are happier, more motivated and creative. We want to bring our whole selves to work, have our own perspectives and know that we belong. Through your behaviours at work, we expect you to reflect and actively sustain a healthy work environment that looks like this:
  • A wide range of voices heard to the benefit of all.
  • Teams that are clearly happy, engaged, and laugh together.
  • Perceptible safety to have an opinion or ask a question.
  • No egos – people listen to and learn from others at all levels, with strong opinions held loosely.

About Us

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. We aspire to create an inclusive and diverse workplace where people can thrive, and we support professional growth for all employees.

For more information regarding our Privacy Policy and practices, please visit https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/