IT Support Analyst

Reed Technology; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology organisation in North Bristol seeks an IT Support Technician to provide 1st line support for hardware and software issues. The role involves managing support tickets, installing IT equipment, and maintaining documentation. Ideal candidates will have technical support experience and strong communication skills. A full UK driver's licence is required.

Qualifications

• Experience in a technical IT support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong troubleshooting abilities.

Responsibilities

• Provide responsive 1st line support for hardware and software issues.
• Reset user passwords and manage access permissions.
• Log, track, and update support tickets.
• Install and configure IT equipment.
• Maintain IT asset register and documentation.

Skills

Technical IT support experience

Communication skills

Troubleshooting

Problem-solving abilities

Workload management

Professionalism

Continuous learning

Windows 10/11 knowledge

Tools

Microsoft 365

Jamf

Intune

Job description

IT Support Technician

• Job Type: Full-time
• Location: North Bristol
• Salary Dependant on Experience

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment.

Day-to-day of the role:

• Provide responsive 1st line support for hardware, software, and network-related issues.
• Reset user passwords, unlock accounts, and manage user access permissions.
• Log, track, and update support tickets accurately and communicate ticket progress to users.
• Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
• Maintain the IT asset register, including hardware inventory and software licensing.
• Assist in the creation and maintenance of internal IT documentation and knowledge base content.
• Support the secure recycling and disposal of outdated IT equipment.
• Carry out additional admin tasks to support the wider IT support function.

Required Skills & Qualifications:

• Previous experience in a technical IT support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Proven ability to manage and prioritise workload effectively and independently.
• High level of professionalism and discretion, especially when handling sensitive information.
• Committed to continuous learning and professional development, including relevant certifications.
• Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices.
• Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles.

Candidates will be required to have a full uk driver's licence

If you are interested in this position please apply online or for more information please contact me on