IT Support

Cathcart Associates Group Ltd; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Managed Service Provider in Glasgow seeks an IT Support Engineer to join a dynamic team. The role involves troubleshooting Microsoft environments, working with cloud and UC technologies, and direct customer support. Offering a competitive salary between £25,000 to £30,000, quarterly bonuses, healthcare, and numerous opportunities for professional growth. The ideal candidate has prior IT support experience and strong communication skills. Apply now for a role that supports your development and career advancement.

Benefits

Competitive salary

Quarterly bonus opportunities

Healthcare

Pension

22 days holiday plus statutory public

Funded certifications with exam leave

Onsite parking

Qualifications

• Previous experience in an IT helpdesk or support role.
• Knowledge of internet technologies and Microsoft environments.
• A valid driving licence.

Responsibilities

• Troubleshoot Microsoft environments and internet issues.
• Support cloud and UC technologies.
• Collaborate with third-party providers and handle onsite visits.

Skills

Problem-solving

Strong communication

Customer service

Time management

Knowledge of internet technologies

Microsoft operating systems troubleshooting

Job description

A well-established Managed Service Provider in Glasgow are looking to add a talented IT Support Engineer to their team (hybrid). If you enjoy solving problems, speaking with customers, and want to work somewhere that genuinely invests in your development, this is one worth applying for.

The Opportunity

You’ll join a tight-knit support team within a tech company that’s growing quickly. You should expect real variety: troubleshooting Microsoft environments, working on networking and internet issues, supporting cloud and UC technologies.

You’ll take full ownership of tickets, work directly with customers, collaborate with third‑party providers, and head onsite when required. Once trained, you’ll also join a well‑structured on‑call rota with generous additional payments.

This role is based at the Glasgow HQ for a minimum of three days per week on‑site, with client visits depending on contracts. If you’re looking for a new challenge, responsibility and meaningful technical growth, this environment will give you exactly that.

You’ll ideally have:

• Previous experience in an IT helpdesk or support role
• Strong communication and customer‑facing skills
• Knowledge of internet technologies
• Experience with Microsoft‑based operating systems and end‑user troubleshooting
• Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential)
• Good time management and confidence in triaging and resolving issues
• Ability to work independently and as part of a busy, fast‑paced team
• A valid driving licence (essential)

What’s on offer:

• Competitive salary of £25,000 to £30,000
• Quarterly bonus opportunities
• Healthcare
• Pension
• 22 days holiday plus statutory public
• Flexible shifts between 8am and 6pm
• Funded certifications with exam leave
• Onsite parking

If you’re keen to join a company that truly backs your growth, provides training, self‑development and internal progression, then this is a great opportunity.

Please apply or contact Matthew MacAlpine at Cathcart Technology.com

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.