IT Supervisor

Europa Worldwide Group; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics and supply chain company in Long Eaton seeks an IT Supervisor to oversee IT support activities and ensure top-notch customer service. The ideal candidate must possess a Bachelor's degree in a related field and have at least 5 years of supervisory IT support experience. Strong skills in communication, technical writing, and problem-solving are essential. This role offers a chance to manage a dedicated team and drive compliance within IT processes, making it pivotal for the organization.

Qualifications

• Minimum of 5 years IT support experience in a supervisory capacity.
• MCDST Certification is required.
• Knowledge of I.T. systems, installation, configuration, maintenance, and repair.

Responsibilities

• Develop and manage effective working relationships with other departments.
• Provide direction and leadership to the IT Support Team.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations ensuring excellent customer service.
• Provide expert technical support and training.

Skills

IT support experience

Technical writing

Project management

Analytical skills

Excellent communication skills

Problem-solving skills

Education

Bachelor’s Degree in ECE/Computer Engineering/Computer Science/Information Technology

Job description

IT Supervisor

Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology). You will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

Responsibilities

• Develop and manage effective working relationships with other departments, groups and personnel.
• Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
• Assign and prioritize work, set expectations, promote goals and priorities, and manage performance.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
• Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
• Analyze desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator).
• Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator) to improve services, processes, roll out new applications, increase and promote security.
• Ensure service level agreements are communicated and understood by the desktop support team.

Qualifications

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer‑related course.
• Minimum of 5 years IT support experience in a supervisory capacity and 7+ years of overall IT support experience.
• MCDST Certification is required.
• Knowledge of I.T. systems and equipment, including installation, configuration, maintenance, and repair.
• Knowledge of I.T. requirements in call center operations and organization, particularly in the area of operations support.
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
• Strong time and project management skills.
• Excellent oral and written communication skills and fluency in the English language.
• Adaptive to changing work schedules and working hours.
• Excellent problem‑determination technique, customer orientation and follow‑through on commitments to customers.
• Strong problem‑solving, decision‑making, and analytical skills.

Company Commitment

Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. Leveraging a cloud‑based infrastructure, Task Us serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, Hi‑Tech, Fin‑Tech, and Health‑Tech. Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.

Recruitment Integrity

Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

Req Id: R_2512_16544