IT Solutions Engineer — Customer-Centric Technical Support

Emplyfy; Gerrards Cross; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to provide proactive technical support for client environments. You will combine customer interaction with hands-on infrastructure work, including installations, maintenance and on-site visits.

The ideal candidate has extensive experience with Microsoft 365, Azure, Windows Server, and RMM tools, and demonstrates strong communication and problem-solving abilities.

Qualifications

• 5+ years' experience in a similar IT position.
• Cyber Essentials and GDPR security standards and their implementation (mandatory).
• Microsoft 365 suite (Email, SharePoint, Teams and OneDrive) (mandatory).
• Microsoft Intune and RMM solutions knowledge.
• Windows Server 2016/2019/2022, Group Policy and security policies.
• Azure administration and implementation.
• Windows 10/11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing and communication skills.
• Independent and team-oriented work approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, install and perform maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed throughout the support process and within SLA.
• Escalate high-priority issues to Management.
• Review workload and set priorities to meet business objectives.
• Monitor customer systems to ensure standards are met.
• Install, configure, test, maintain and repair IT hardware and software.
• Document technical activity and unresolved work.
• Handle urgent incidents remotely and on client premises.

Skills

Microsoft 365

Azure administration

Windows Server

Network infrastructure

Customer-facing skills

Documentation

Problem solving

Team collaboration

Tools

Microsoft Intune

RMM solutions

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to provide proactive technical support for client environments. You will combine customer interaction with hands-on infrastructure work, including installations, maintenance and on-site visits.

The ideal candidate has extensive experience with Microsoft 365, Azure, Windows Server, and RMM tools, and demonstrates strong communication and problem-solving abilities.