IT Solutions Engineer — Onsite & Customer Support

Emplyfy; Thatcham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to provide technical support, perform installations, and manage customer environments across client sites. You will handle incidents, document activity, and ensure service levels are met in a high-tech MSP setting.

The role requires hands-on experience with Microsoft 365, Intune, RMM tools, Azure, and network infrastructure, along with excellent communication and problem-solving abilities. On-site work across customer locations is expected.

Qualifications

• 5+ years of IT experience.
• Knowledge of Cyber Essentials and GDPR security standards.
• Microsoft 365 including Email, SharePoint, Teams and OneDrive.
• Microsoft Intune, RMM solutions and telephone platforms.
• Network infrastructure, installation and maintenance (routers, switches, APs, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Working with external service providers.
• Following recognised industry standards, processes and best practices.
• Windows Server 2016/2019/2022 incl. Group Policy and security policies.
• Azure administration and implementation.
• Windows 10/11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing skills and written/verbal communication.
• Ability to investigate and resolve issues independently.
• Cooperative, professional and team-focused approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, installations and maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and work within SLA requirements.
• Escalate high-priority issues to Management.
• Review workload and establish priorities to meet business objectives.
• Monitor customer systems to ensure standards are met.
• Install, configure, test, maintain and repair IT hardware/software.

Skills

Technical support

Customer interaction

Troubleshooting

Documentation

Communication

Tools

Microsoft 365

Microsoft Intune

RMM software

Azure

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to provide technical support, perform installations, and manage customer environments across client sites. You will handle incidents, document activity, and ensure service levels are met in a high-tech MSP setting.

The role requires hands-on experience with Microsoft 365, Intune, RMM tools, Azure, and network infrastructure, along with excellent communication and problem-solving abilities. On-site work across customer locations is expected.