IT Solutions Engineer - Field & Client Support

Emplyfy; Charlton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to join an international high-tech organisation and MSP, delivering hands-on technical support across customer environments. The role blends remote and on-site work, with responsibilities covering incident management, installations, and proactive system monitoring.

You will work with Microsoft 365, Intune and RMM tools, manage network infrastructure, and collaborate with external service providers to ensure excellent service levels.

Qualifications

• Minimum of 5 years' experience in a similar IT position.
• Knowledge of Cyber Essentials and GDPR security standards and their implementation (mandatory).
• Proficient in Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Microsoft Intune, RMM solutions and telephone platforms.
• Strong understanding of network infrastructure, routers, switches, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Experience working with external service providers.
• Familiarity with Windows Server 2016/2019/2022 and security policies.
• Knowledge of Azure administration and implementation.
• Experience with Windows and Mac client environments and imaging.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed throughout the support process and meet SLA requirements.
• Identify issues requiring escalation and inform Management of high-priority matters.
• Review workload and set priorities to meet business objectives.
• Monitor customer systems to ensure technology meets business standards.
• Install, configure, test, maintain and repair IT hardware and software.
• Record technical activity accurately and maintain documentation for unresolved work.
• Handle urgent incidents both remotely and at customer premises.

Skills

Customer-facing

Communication skills

Independent problem solving

Team collaboration

Tools

Microsoft 365

Microsoft Intune

RMM tools

Azure

Windows Server 2016/2019/2022

Windows 10/11

Mac environments

Network troubleshooting

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to join an international high-tech organisation and MSP, delivering hands-on technical support across customer environments. The role blends remote and on-site work, with responsibilities covering incident management, installations, and proactive system monitoring.

You will work with Microsoft 365, Intune and RMM tools, manage network infrastructure, and collaborate with external service providers to ensure excellent service levels.