IT Solutions Engineer - Onsite & Remote Support

Emplyfy; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Job summary

Emplyfy, an international MSP, seeks an IT Solutions Engineer to deliver hands-on technical support across customer environments. You will engage at client sites, resolve issues, perform installations and manage service requests with a proactive, customer‑facing approach.

Ideal candidates have 5+ years in IT, must know Cyber Essentials, GDPR, MS 365, Intune, RMM tools, networking and Azure, and excel at clear communication and collaborative teamwork.

Qualifications

• 5 years' experience in a similar IT position.
• Experience with Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365 including Email, SharePoint, Teams and OneDrive.
• Knowledge of network infrastructure: routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Working proactively alongside external service providers.
• Following recognised industry standards, processes and best practices.
• Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
• Azure administration and implementation.
• Windows 10, Windows 11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing skills and excellent written and verbal communication.
• Ability to investigate and resolve issues independently.
• Cooperative, professional and team-focused approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
• Manage incoming incidents and service requests through the company's Service Desk.
• Keep customers informed throughout the support process and work within SLA requirements.
• Identify issues requiring escalation and bring high-priority matters to Management's attention.
• Review workload and establish priorities to ensure business objectives are achieved.
• Monitor customer systems and environments, ensuring technology continues to meet required business standards.
• Install, configure, test, maintain and repair IT hardware and software.
• Record technical activity accurately and maintain documentation for unresolved work.
• Handle urgent incidents both remotely and at customer premises.

Skills

Cyber Essentials

Microsoft 365

Azure administration

Windows Server

Networking fundamentals

Customer communication

Microsoft Intune

Tools

Microsoft Intune

RMM solutions

Job description

Emplyfy, an international MSP, seeks an IT Solutions Engineer to deliver hands-on technical support across customer environments. You will engage at client sites, resolve issues, perform installations and manage service requests with a proactive, customer‑facing approach.

Ideal candidates have 5+ years in IT, must know Cyber Essentials, GDPR, MS 365, Intune, RMM tools, networking and Azure, and excel at clear communication and collaborative teamwork.