IT Solutions Engineer - On-Site & Remote Tech Support

Emplyfy; Crawley Down; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy, a UK-based MSP, is seeking a seasoned IT Solutions Engineer to deliver hands-on technical support and field services for a range of client environments. You will troubleshoot, install, and maintain IT systems while coordinating with external providers.

The role emphasizes customer communication, incident management, and proactive infrastructure support across Windows, Azure, 365 and network environments. A strong client-facing mindset is essential for success.

Qualifications

• Minimum 5 years' experience in a similar IT position.
• Mandatory knowledge of Cyber Essentials and GDPR security standards.
• Proficient with Microsoft 365 suite (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM and telephone platforms.
• Strong understanding of network infrastructure (routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Experience working with external service providers.
• Knowledge of Windows Server 2016/2019/2022, Group Policy and security policies.
• Azure administration and implementation.
• Experience with Windows 10/11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing communication and independent problem-solving.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues and perform installations.
• Manage incidents and service requests via the Service Desk.
• Keep customers informed throughout the support process and meet SLAs.
• Escalate high-priority issues to management when needed.
• Review workload and prioritize tasks to hit business objectives.
• Monitor customer systems to ensure technology meets standards.
• Record technical activity and maintain documentation for unresolved work.
• Handle urgent incidents both remotely and on client premises.

Skills

Technical support

Customer-facing

Problem solving

Communication

Team collaboration

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server

Networking basics

Job description

Emplyfy, a UK-based MSP, is seeking a seasoned IT Solutions Engineer to deliver hands-on technical support and field services for a range of client environments. You will troubleshoot, install, and maintain IT systems while coordinating with external providers.

The role emphasizes customer communication, incident management, and proactive infrastructure support across Windows, Azure, 365 and network environments. A strong client-facing mindset is essential for success.