IT Solutions Engineer – Customer-Facing Support

Emplyfy; Winnersh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to join an international high-tech MSP delivering technology support to recognised businesses. The role combines customer interaction, technical troubleshooting and on-site work at client locations.

You will install, configure, test and repair IT hardware and software, manage incidents, and ensure SLA compliance. A minimum of five years in IT and strong Microsoft 365, Intune, Azure, and network knowledge are required.

Qualifications

• Minimum 5 years IT support or similar experience.
• Knowledge of Cyber Essentials and GDPR security standards and their implementation (mandatory).
• Proficiency with Microsoft 365 including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Microsoft Intune, RMM solutions and telephone platforms.
• Strong network infrastructure knowledge (routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls).
• Experience working with external service providers.
• Knowledge of Windows Server 2016/2019/2022 and Group Policy.
• Azure administration and implementation.
• Experience with Windows 10/11 and Mac environments.
• Client builds, imaging and system deployment.
• Strong customer-facing communication skills.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues, perform installations and scheduled maintenance.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority issues to management.
• Review workload and set priorities to achieve business objectives.
• Monitor customer systems to ensure standards are met.
• Install, configure, test, maintain and repair IT hardware and software.
• Document technical activity and unresolved work.
• Handle urgent incidents remotely and on site.

Skills

Customer-facing skills

Written and verbal communication

Independent problem solving

Team-focused

Proactive coordination with service/IT

Tools

Microsoft 365

Microsoft Intune

RMM solutions

Azure

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to join an international high-tech MSP delivering technology support to recognised businesses. The role combines customer interaction, technical troubleshooting and on-site work at client locations.

You will install, configure, test and repair IT hardware and software, manage incidents, and ensure SLA compliance. A minimum of five years in IT and strong Microsoft 365, Intune, Azure, and network knowledge are required.