IT Solutions Engineer: On‑Site Tech & Client Support

Emplyfy; Watford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to support customer environments across on-site and remote locations. The role blends proactive problem solving with hands-on IT infrastructure work and direct client interaction.

You will maintain and support Microsoft 365, Azure, Windows Server, and related platforms, while collaborating with external providers to meet security and performance standards. A strong customer-focused approach is essential.

Qualifications

• Minimum of 5 years' experience in a similar IT position with strong technical troubleshooting skills.
• Proven knowledge of Cyber Essentials and GDPR security standards and their implementation (mandatory).
• Proficiency with Microsoft 365 suite including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Microsoft Intune, RMM tools and telephone platforms.
• Knowledge of network infrastructure: routers, switches, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Ability to work with external service providers and follow industry standards and best practices.
• Windows Server 2016/2019/2022, including Group Policy and security policies; Azure administration and implementation.
• Experience with Windows 10/11 and Mac environments; client builds and imaging.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve issues, install and maintain systems and perform scheduled maintenance.
• Manage incidents and service requests through the service desk.
• Keep customers informed and operate within SLA requirements.
• Escalate high-priority matters to management when needed.
• Prioritize workload to achieve business objectives.
• Monitor environments to ensure tech standards are met.
• Install, configure, test, maintain and repair IT hardware and software.
• Record activity and maintain unresolved issue documentation.
• Handle urgent incidents both remotely and on customer premises.

Skills

Customer-facing communication

Problem solving

Independent working

Team collaboration

Proactive work ethic

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Microsoft Intune

RMM solutions

Azure

Windows Server 2016/2019/2022

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to support customer environments across on-site and remote locations. The role blends proactive problem solving with hands-on IT infrastructure work and direct client interaction.

You will maintain and support Microsoft 365, Azure, Windows Server, and related platforms, while collaborating with external providers to meet security and performance standards. A strong customer-focused approach is essential.