IT Service Management Lead: Change, Problem & Projects

Practice Plus Group; Reading; Hybrid; GBP 45,000; Full time

Job summary

A leading independent healthcare provider is looking for an IT Service Management Coordinator to support their IT team. This role involves leading core IT Service Management practices, including Change and Problem Management, and ensuring compliance with ISO/IEC 20000. The position offers a salary of up to £45,000 and a hybrid working model, with an emphasis on stability and continuous improvement. Strong experience in IT Service Delivery and relevant certifications are required.

Benefits

Company pension scheme

25 days annual leave

Wellbeing and lifestyle benefits

Discounts on shopping and leisure activities

24/7 employee assistance helpline

Qualifications

• Proven experience in IT Service Delivery/ITSM.
• Hands-on exposure to CMDB/ITAM and asset record governance.
• Track record managing projects and service transitions into BAU.
• Familiarity with ISO/IEC 20000 frameworks and audit processes.

Responsibilities

• Own the end-to-end change process to minimise risk.
• Chair and coordinate change advisory boards.
• Establish proactive and reactive problem management.
• Support project management activities and lead on projects.
• Maintain policies and procedures aligned to ISO/IEC 20000.

Skills

IT Service Delivery

Change Management

Problem Management

Project Management

ISO/IEC 20000

Education

ITIL 4 Foundation

ISO/IEC 20000 Foundation

PRINCE2

Job description

A leading independent healthcare provider is looking for an IT Service Management Coordinator to support their IT team. This role involves leading core IT Service Management practices, including Change and Problem Management, and ensuring compliance with ISO/IEC 20000. The position offers a salary of up to £45,000 and a hybrid working model, with an emphasis on stability and continuous improvement. Strong experience in IT Service Delivery and relevant certifications are required.