IT Service Lifecycle Manager

Applause IT Recruitment Ltd; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in the UK seeks an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring alignment with ITIL best practices. The ideal candidate will have over 7 years of IT Service Management experience, including leadership roles. The role offers a collaborative IT environment with flexible hybrid working opportunities and excellent prospects for professional growth.

Benefits

Flexible hybrid working

Professional growth opportunities

Investment in technology

Qualifications

• 7+ years' experience in IT Service Management, with at least 3 years in a leadership role.
• Deep understanding of ITIL v4 principles and service lifecycle management.
• Experience with ITSM tools such as ServiceNow or BMC Remedy.

Responsibilities

• Lead the full Service Lifecycle process from strategy to continual improvement.
• Manage the Service Portfolio to align services with business objectives.
• Facilitate the Change Advisory Board, prioritizing changes across systems.
• Oversee Release and Change Management for controlled deployments.

Skills

IT Service Management

Leadership

Stakeholder Management

ITIL v4

Change Management

Service Transition Management

Communication

Education

ITIL Foundation v4 certification

Advanced ITIL certifications

Project Management qualifications

Tools

ServiceNow

BMC Remedy

Job description

The Role

We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices.

This role involves managing the full lifecycle of IT services, coordinating the Change Advisory Board (CAB), and overseeing a small team of Lifecycle Analysts to ensure consistent delivery and continual improvement.

You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation.

Key Responsibilities

• Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement.
• Manage the Service Portfolio, ensuring all services align with business objectives and deliver ongoing value.
• Oversee Release and Change Management, ensuring planned, tested, and controlled deployments.
• Facilitate the Change Advisory Board (CAB), assessing and prioritising changes across systems and infrastructure.
• Maintain governance and compliance in line with internal security and industry standards.
• Lead and develop a small team of Lifecycle Analysts.
• Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes.

About You

• 7+ years' experience in IT Service Management, including at least 3 years in a leadership or managerial role.
• Deep understanding of ITIL v4 principles and service lifecycle management.
• Skilled in Change, Release, and Service Transition management.
• Experience with ITSM tools such as ServiceNow or BMC Remedy.
• Strong communication and stakeholder management abilities.
• Certified in ITIL Foundation v4 (advanced certifications preferred).
• Additional qualifications in project management or service governance frameworks desirable.

Why Join

• Global, well-established organisation with strong investment in technology and service quality.
• Collaborative and diverse IT department with modern infrastructure and tools.
• Flexible hybrid working (up to 40% remote).
• Excellent opportunities for professional growth within an international firm.

If you're an experienced IT Service Lifecycle Manager looking to take ownership of service excellence within a global enterprise, we'd love to hear from you.

Click apply now to take the next step in your IT leadership career.