IT Service Engineer

ARM; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading talent acquisition consultancy is looking for a Customer Service Engineer to provide exceptional second line technical support for public safety technologies. The role involves analyzing technical service incidents for various UK-based customers, collaborating with engineering teams, and ensuring effective service delivery. Ideal candidates should have knowledge of incident management, Microsoft cloud services (Azure), and public safety technologies. This position offers a competitive environment focused on customer service and technical excellence.

Qualifications

• Experience in providing second line technical support in an enterprise environment.
• Analytical skills for diagnosing errors and faults.
• Experience in collaborating with engineering teams.

Responsibilities

• Provide second line support to UK-based customers.
• Analyze and resolve technical service incidents.
• Collaborate with engineering teams for service management.

Skills

Knowledge of public safety technologies

Incident management and problem resolution

First and/or second line support

Microsoft operating platforms

Cisco & Dell qualifications

WAN / LAN hardware management

Azure fundamentals (AZ900)

ITIL processes knowledge

Tools

MS SQL Server

Redhat Linux

Network Management

Job description

About the role

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.

Responsibilities

• Communicating with & responding to customers about technical service incidents, events and requests.
• Analysing and diagnosing errors and faults.
• Proactively drive incidents through to resolution.
• Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
• Technically delivery of change requests into live services.
• Collaborating with Product Management team on continuous product improvement based on customer feedback.
• Site acceptance testing.

Qualifications

• Knowledge of public safety technologies.
• First and/or second line support in an enterprise / Cloud based environment.
• Incident management and problem resolution experience.
• Microsoft operating platforms, including Microsoft cloud-based services (Azure).
• Microsoft SQL Server deployment and management ideally.
• WAN / LAN hardware, configuration and management.
• Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
• Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally.
• Knowledge of ITIL processes in a support environment.
• Telecommunications systems experience (telephony / Radio integration).

Technologies

• MS Server 2019 / 22
• Redhat Linux
• AD and Group Policy Management
• MS Certificate and KPI
• MS SQL
• Gigaspace
• Java
• Network config and Management
• US
• UXMS

Hardware

• Cisco LAN / WAN switches
• Dell / Fujitsu / HP Server and user devices
• Dell / Fujitsu / HP Server and SAN

Contact

If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn at ARM on (phone number removed).

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.