IT Service Desk Specialist — Hybrid Support & AD

Synechron; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology consulting firm located in Belfast seeks an IT Service Desk professional. Responsibilities include managing incidents using JIRA, assisting with troubleshooting common IT issues, and managing user accounts in Active Directory. Ideal candidates should have strong problem-solving skills, familiarity with service desk tools, and excellent communication abilities. This full-time position offers a chance to work in a dynamic environment with opportunities for professional growth.

Qualifications

• Proficiency with tools like JIRA Service Desk; understanding of ITIL principles.
• Fundamental problem-solving skills for common IT problems.
• Basic knowledge of user account management.
• Understanding of remote access processes and introductory knowledge of VMware tools.
• Familiarity with printer management solutions.

Responsibilities

• Log and track incidents and service requests using service desk tools.
• Assist users with basic troubleshooting of common IT issues.
• Manage user accounts in Active Directory, including password resets.
• Support remote access requests and assist with VDI issues under supervision.
• Help users resolve printing access issues.

Skills

Proficiency with JIRA Service Desk

Problem-solving skills

Basic knowledge of user account management

Understanding of remote access processes

Familiarity with printer management solutions

Excellent verbal and written communication

Customer-focused attitude

Ability to collaborate within a team

Adaptability to changing priorities

Job description

A global technology consulting firm located in Belfast seeks an IT Service Desk professional. Responsibilities include managing incidents using JIRA, assisting with troubleshooting common IT issues, and managing user accounts in Active Directory. Ideal candidates should have strong problem-solving skills, familiarity with service desk tools, and excellent communication abilities. This full-time position offers a chance to work in a dynamic environment with opportunities for professional growth.