On‑Site IT Team Lead — Service Desk Excellence

Enso Recruitment; Newry; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Wellness Budget

Personal Development Budget

21 Days PTO + Stat Days

Pension

Job summary

A leading Managed Services organisation is seeking an IT Technical Team Lead in Newry, UK. This hands-on role blends people leadership with service delivery ownership, focusing on core infrastructure technologies. Responsibilities include leading a service desk team, ensuring customer satisfaction, managing SLAs, and providing technical guidance. Ideal candidates have experience in managing technical support teams, solid knowledge of Windows Server, Active Directory, and excellent communication skills. A full driving license is necessary due to occasional travel.

Qualifications

• Proven experience leading or managing a service desk / technical support team.
• Strong people leadership skills with a customer-focused culture.
• Solid technical knowledge across core infrastructure technologies.

Responsibilities

• Lead and develop a technical support team.
• Ensure SLA and KPI targets are met.
• Act as the escalation point for complex incidents.
• Monitor ticket queues and service desk metrics.

Skills

Leadership

Technical support management

Customer focus

Communication skills

Organizational skills

Tools

Windows Server

Active Directory

Microsoft 365

Azure AD

VMware

Hyper-V

Job description

A leading Managed Services organisation is seeking an IT Technical Team Lead in Newry, UK. This hands-on role blends people leadership with service delivery ownership, focusing on core infrastructure technologies. Responsibilities include leading a service desk team, ensuring customer satisfaction, managing SLAs, and providing technical guidance. Ideal candidates have experience in managing technical support teams, solid knowledge of Windows Server, Active Directory, and excellent communication skills. A full driving license is necessary due to occasional travel.