Service Desk Specialist

Synechron; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology consulting firm located in Belfast seeks an IT Service Desk professional. Responsibilities include managing incidents using JIRA, assisting with troubleshooting common IT issues, and managing user accounts in Active Directory. Ideal candidates should have strong problem-solving skills, familiarity with service desk tools, and excellent communication abilities. This full-time position offers a chance to work in a dynamic environment with opportunities for professional growth.

Qualifications

• Proficiency with tools like JIRA Service Desk; understanding of ITIL principles.
• Fundamental problem-solving skills for common IT problems.
• Basic knowledge of user account management.
• Understanding of remote access processes and introductory knowledge of VMware tools.
• Familiarity with printer management solutions.

Responsibilities

• Log and track incidents and service requests using service desk tools.
• Assist users with basic troubleshooting of common IT issues.
• Manage user accounts in Active Directory, including password resets.
• Support remote access requests and assist with VDI issues under supervision.
• Help users resolve printing access issues.

Skills

Proficiency with JIRA Service Desk

Problem-solving skills

Basic knowledge of user account management

Understanding of remote access processes

Familiarity with printer management solutions

Excellent verbal and written communication

Customer-focused attitude

Ability to collaborate within a team

Adaptability to changing priorities

Job description

Overview

Synechron Belfast, Northern Ireland, United Kingdom

Responsibilities

• Log and track incidents and service requests using service desk tools like JIRA Service Desk
• Assist users with basic troubleshooting of common IT issues such as password resets, software problems, and hardware concerns
• Manage user accounts in Active Directory, including password resets and account unlocking
• Support remote access requests and assist with Virtual Desktop Infrastructure (VDI) issues under supervision
• Help users resolve printing access issues using solutions like SafeComm
• Escalate complex issues to specialised resolver groups, ensuring a seamless user experience

Qualifications

• Service Desk Operations: Proficiency with tools like JIRA Service Desk; understanding of ITIL principles
• Troubleshooting: Fundamental problem-solving skills for common IT problems
• Active Directory Management: Basic knowledge of user account management
• Remote Access & VDI: Understanding of remote access processes and introductory knowledge of VMware tools
• Printing Solutions: Familiarity with printer management solutions

Soft Skills

• Excellent verbal and written communication skills
• Customer-focused attitude, demonstrating patience and empathy
• Ability to collaborate effectively within a team
• Adaptability to changing tools, technologies, and work priorities

About Synechron

Synechron Technologies draws on over 17 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly complex areas within financial services this making it one of the fastest-growing digital, business consulting, and technology firms around the world.

Headquartered in New York and with 22 offices around the world, Synechron has limitless opportunities for our ambitious and innovative employees to contribute to our growth story.

Diversity & Inclusion

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet and Financial Services