Hybrid IT Service Desk Engineer — Remote Support & On-Call
Bupa Dental Care UK
14 days+
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Benefits offered by this job
Job summary
A healthcare organization is seeking an IT Service Desk Engineer to provide technical support while ensuring adherence to service management principles. This position offers a hybrid working model, requiring 1–2 days a week in the office and rotating on-call duties. The ideal candidate will have experience with Active Directory and Office 365, excellent troubleshooting skills, and will be part of a supportive team with extensive benefits including healthcare coverage and employee discounts.
Qualifications
- Working knowledge of Active Directory.
- Familiarity with Office 365.
- Experience in troubleshooting hardware problems.
- Basic understanding of networking concepts.
- Good understanding of VoIP systems.
Responsibilities
- Provide technical support and resolve hardware/software issues.
- Log Service Desk tickets accurately.
- Collaborate with IT teams to solve complex issues.
- Respond to customer queries and provide training.
- Carry out on-call duties for P1 incidents.
Skills
Active Directory
Office 365
Hardware troubleshooting
Light networking
VoIP phone systems
Tools
ServiceNow
Job description
A healthcare organization is seeking an IT Service Desk Engineer to provide technical support while ensuring adherence to service management principles. This position offers a hybrid working model, requiring 1–2 days a week in the office and rotating on-call duties. The ideal candidate will have experience with Active Directory and Office 365, excellent troubleshooting skills, and will be part of a supportive team with extensive benefits including healthcare coverage and employee discounts.
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