IT Service Desk Analyst – Hybrid Role with Growth & Benefits

Steamship Mutual; London; Híbrido; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Wellbeing subsidy

Professional development opportunities

Descripción de la vacante

A P&I insurance company in London is looking for an Associate IT Support Analyst to provide technical support and maintain IT services. The role involves troubleshooting hardware and software issues, managing incidents, and performing system maintenance. Candidates should have strong knowledge of Windows 10/11, Microsoft 365, and excellent customer service skills. A bachelor's degree in IT or a related field is preferred. This position offers a competitive hybrid working policy and various professional development opportunities.

Formación

• Experience with incident management and technical support.
• Good knowledge of IT infrastructure and networking.
• Excellent written and spoken English.

Responsabilidades

• Provide second line technical support to end users.
• Log and manage incidents using a ticketing system.
• Perform routine system maintenance checks and updates.

Conocimientos

Incident management

Windows 10/11 expertise

Microsoft 365 proficiency

Customer service skills

Networking knowledge

Educación

Bachelor's degree in information technology or related field

Herramientas

Active Directory

Service Desk ticketing systems

Descripción del empleo

A P&I insurance company in London is looking for an Associate IT Support Analyst to provide technical support and maintain IT services. The role involves troubleshooting hardware and software issues, managing incidents, and performing system maintenance. Candidates should have strong knowledge of Windows 10/11, Microsoft 365, and excellent customer service skills. A bachelor's degree in IT or a related field is preferred. This position offers a competitive hybrid working policy and various professional development opportunities.