Hybrid IT Service Desk Analyst - Start in IT Support

King's Service Centre; Newquay; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

10% performance-related bonus

30 days holiday

Sick pay

Contributory pension scheme

Free access to LinkedIn Learning

Job summary

A leading service centre in the UK seeks a Service Desk Analyst to provide exceptional IT support to staff and students. This entry-level role requires strong customer service and problem-solving skills. The successful candidate will handle queries via email and phone, ensuring high standards of service. Responsibilities include recording incidents using management tools and achieving defined service performance KPIs. The position offers hybrid working and numerous employee benefits, including a performance-related bonus and professional development opportunities.

Qualifications

• Experience in a Service Desk environment.
• Strong interpersonal, influencing and communication skills.
• Ability to work on multiple tasks simultaneously.

Responsibilities

• Provide first line support for IT services to staff and students.
• Handle frontline queries from various sources including email and telephone.
• Record service requests and incidents using Service Management tools.

Skills

Customer service role

Strong interpersonal skills

Problem-solving skills

Ability to adapt to changing technologies

Effective time management skills

Interest in IT

Job description

A leading service centre in the UK seeks a Service Desk Analyst to provide exceptional IT support to staff and students. This entry-level role requires strong customer service and problem-solving skills. The successful candidate will handle queries via email and phone, ensuring high standards of service. Responsibilities include recording incidents using management tools and achieving defined service performance KPIs. The position offers hybrid working and numerous employee benefits, including a performance-related bonus and professional development opportunities.