Hybrid IT Support Technician — Troubleshooting & Training

JTec IT Ltd; Newtownabbey; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A regional IT solutions provider, based in Newtownabbey, is seeking an IT Service Technician. This full-time hybrid role involves diagnosing technical issues, maintaining IT systems, and providing excellent customer service. Ideal candidates will have proven troubleshooting experience, strong communication skills, and relevant IT certifications. The position is entry-level, offering opportunities for training and growth within a supportive team environment.

Qualifications

• Proven experience in troubleshooting and resolving IT-related issues.
• Strong background in Information Technology and maintenance of IT systems.
• Excellent customer service skills with a client-focused approach.

Responsibilities

• Diagnose and troubleshoot technical issues for customers.
• Maintain IT systems and hardware to ensure optimal functionality.
• Provide training to end-users on IT systems and tools.

Skills

Troubleshooting and Technical Support

Customer Service

Organizational skills

End-user Training

Time-management skills

Education

Relevant IT certifications (CompTIA, Microsoft)

Job description

A regional IT solutions provider, based in Newtownabbey, is seeking an IT Service Technician. This full-time hybrid role involves diagnosing technical issues, maintaining IT systems, and providing excellent customer service. Ideal candidates will have proven troubleshooting experience, strong communication skills, and relevant IT certifications. The position is entry-level, offering opportunities for training and growth within a supportive team environment.