Service Desk Pro — 24/7 IT Support & ITIL Expert

iXceed Solutions; England; On-site; GBP 25,000 - 40,000; Full time

Job summary

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passion for improving service management processes. Continuous professional development and a collaborative work environment are emphasized.

Qualifications

• Experience in service desk operations and user support.
• Familiarity with ITIL frameworks.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage and resolve incidents and service requests.
• Monitor IT service operations to prevent disruptions.
• Act as an escalation point for complex issues.
• Conduct root cause analysis for recurring incidents.
• Participate in shift rotations to ensure 24/7 service.

Skills

Customer service skills

ITIL knowledge

Incident management

Technical troubleshooting

Communication

Tools

Service Desk software

ITSM tools

Job description

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passion for improving service management processes. Continuous professional development and a collaborative work environment are emphasized.