Hybrid IT Service Desk Analyst - Nottingham

Lorien; Nottingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30,000

Hybrid working model

On-call benefits

Job summary

A leading IT services company is seeking a Service Desk Analyst to provide exceptional technical support in Nottingham. This role offers the opportunity to resolve IT issues and enhance service delivery in a fast-paced environment. Ideal candidates will demonstrate strong problem-solving abilities, excellent communication skills, and experience in IT support. The position includes a salary of up to £30,000 and a hybrid work model, balancing home and office time.

Qualifications

• Experience in a Service Desk or end-user support role.
• Familiarity with ITIL principles or certification.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the initial point of contact for IT-related queries.
• Log, manage, and resolve support requests.
• Maintain and update knowledge base articles.

Skills

Strong interpersonal skills

Excellent written and verbal communication

Analytical mindset

Problem-solving ability

Hands-on experience with Office 365

Experience using ServiceNow

Flexibility to work rotating shifts

Education

Familiarity with ITIL principles or certification

Previous experience in a Service Desk role

Tools

Active Directory

ServiceNow

Job description

A leading IT services company is seeking a Service Desk Analyst to provide exceptional technical support in Nottingham. This role offers the opportunity to resolve IT issues and enhance service delivery in a fast-paced environment. Ideal candidates will demonstrate strong problem-solving abilities, excellent communication skills, and experience in IT support. The position includes a salary of up to £30,000 and a hybrid work model, balancing home and office time.