IT Service Desk Analyst

CPS Group (UK) Limited; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT recruitment agency is seeking an IT Service Desk Analyst for their Swansea office. The role involves providing user-facing IT support, assisting with hardware and software requests, and supporting IT projects such as rolling out Windows 11 devices. Candidates should have strong communication skills and hands-on experience with Microsoft support technologies including SCCM and MDT. This contract position will last 3 months with an hourly pay rate of £18-£20.

Qualifications

• Exceptional user-facing and communication skills required.
• Hands-on experience with Microsoft support technologies, particularly SCCM and MDT.
• Experience in deploying Windows 11 devices and upgrading from Windows 10.

Responsibilities

• Provide user-facing IT support as part of the Service Desk team.
• Assist with IT hardware and software requests.
• Support on-site IT workloads including responding to IT support calls.

Skills

User-facing support

Communication skills

Microsoft support technologies

Windows 11 deployment

SCCM

MDT

Tools

SCCM

MDT

Intune

Microsoft Azure

Job description

Overview

IT Service Desk Analyst role within on-site IT Support team. The IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment Kit (MDT) and SCCM.

Responsibilities

• Provide user-facing IT support and assist with tickets as part of the Service Desk team
• Assist with IT hardware requests and software requests
• Support on-site IT workloads including floor-walking and responding to IT support calls
• Contribute to IT-centric projects (e.g., Windows 11 rollout and device reimaging using MDT and SCCM)

Role Requirements & Experience

• Exceptional user-facing and communication skills
• Hands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune)
• Experience deploying Windows 11 devices / upgrading from Windows 10
• Experience with Microsoft Azure (desirable)
• Able to work on-site Monday-Friday

Details

Type: Contract | Duration: 3 Months | IR35 Determination: Inside IR35 | Pay Rate: 18 - 20 per hour | Start: ASAP/Urgent

Application

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

Privacy & Compliance

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)