IT Service Desk Analyst

Co-op Group; Scunthorpe; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading retail cooperative is seeking an IT Service Desk Analyst in Scunthorpe. You'll support colleagues with their IT issues, set up user accounts, diagnose tech problems, and collaborate with other teams. This role offers a salary of £24,570 to £26,000, along with benefits like annual bonuses, generous holiday entitlement, and a focus on employee wellbeing. Join a diverse team in a hybrid working environment.

Benefits

Annual bonus

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

30% discount on Co-op products

Wagestream - early access to pay

Virtual healthcare services

24/7 colleague support

Training and development support

Cycle-to-work scheme

Qualifications

• Genuine interest in IT and understanding of technology.
• Basic knowledge of mobile technologies (e.g., Apple iOS).
• Ability to explain technical language in simple terms.

Responsibilities

• Support colleagues with IT problems (hardware/software).
• Set up new starter user accounts and devices.
• Diagnose and fix basic tech issues.
• Communicate incident progress and resolution activities.
• Coordinate with third-party tech support.

Skills

Interest in IT

Basic understanding of Windows

Knowledge of Office 365

Good communication skills

Team collaboration skills

Tools

Active Directory

SCCM

Job description

IT Service Desk Analyst

Salary: £24,570 to £26,000 plus great benefits (Work Level 6C)

Working pattern: 37.5 hours across a variety of shifts between 8am and 5pm (working 1 in 5 Saturdays once youre fully trained)

Location: Scunthorpe, DN15 9GE (hybrid)

If youre passionate about technology, eager to learn, and ready to build a rewarding career, then our IT Service Desk Analyst opportunity might be perfect for you. In this role, youll join our friendly team at Co-op Wholesale, and help our colleagues to solve everyday tech issues. Youll learn loads on the job, and the skills youll develop will help you to shape your career in technology at Co-op.

What youll do

• Support colleagues with IT problems (e.g., hardware, software, systems)
• Set up new starter user accounts and devices
• Diagnose and fix basic tech issues
• Keep users up to speed with incident progress and resolution activities
• Work with third-party tech support and IT equipment vendors
• Learn from experienced colleagues and grow your skills

What youll bring

• A genuine interest in IT and how things work
• A basic understanding of Windows, Office 365, and mobile technologies (e.g., Apple iOS)
• Knowledge of tools like Active Directory and SCCM
• Good communication skills, with the ability to explain technical language in simple terms
• Good collaboration and teamwork skills

Why Co-op?

Co-op is a place you can thrive. For over 180 years weve focused on making things fairer for our member owners and their communities, and as a colleague we promise to do right by you. Youll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through lifes big moments - from bereavement and pregnancy loss to fertility treatment and menopause.

Youll also get access to a wide range of benefits including:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Wagestream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place youll belong

Were building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, well make reasonable adjustments to support you through the recruitment process. Were also proud to be part of the Disability Confident scheme - if youre disabled and you meet the minimum criteria for this job, well guarantee you an interview.

Learn more about our recruitment process athttps://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing athttps://jobs.coop.co.uk/diversity-inclusion-wellbeing