IT Service Delivery Leader: Cloud, CI/CD & Security

Indigo TG; Magor; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading telecoms company in the UK is seeking an IT Service Delivery Manager to oversee the efficient delivery of IT services across the organization. The role involves managing service operations, cloud environments, and change processes while ensuring compliance with governance frameworks. Ideal candidates will have strong experience in change management and excellent stakeholder engagement skills. This position also offers opportunities for personal growth in an inclusive environment.

Benefits

Inclusive workplace culture

Opportunities for professional growth

Commitment to diversity and sustainability

Qualifications

• Strong change management experience and managing complex technical environments.
• Excellent stakeholder management and communication skills.
• Hands-on experience with CI/CD tools.

Responsibilities

• Own the end-to-end IT service delivery lifecycle.
• Ensure SLAs and OLAs are met across all IT services.
• Lead requirements gathering for new and existing IT services.

Skills

ITIL knowledge

Cloud platforms (Azure, AWS, Google)

CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)

Stakeholder management

Leadership

Job description

A leading telecoms company in the UK is seeking an IT Service Delivery Manager to oversee the efficient delivery of IT services across the organization. The role involves managing service operations, cloud environments, and change processes while ensuring compliance with governance frameworks. Ideal candidates will have strong experience in change management and excellent stakeholder engagement skills. This position also offers opportunities for personal growth in an inclusive environment.