IT Service Delivery Lead for Key Accounts

Focus Group; Birmingham; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Generous Holidays

Paid volunteering days

Referral Rewards

Social Events

Job summary

A leading technology firm in Birmingham is seeking a skilled Service Delivery Manager to lead IT services for key accounts. You will ensure customer satisfaction, oversee service delivery, and drive account growth. The ideal candidate has strong leadership skills, an ITIL certification, and experience in managing service delivery in a rapidly changing environment. This is a full-time position with an attractive salary of up to £60,000 and a range of benefits, including generous holidays and opportunities for professional development.

Qualifications

• Mid-senior level experience in IT Service Delivery Management.
• Strong understanding of ITIL and service management principles.
• Experience with Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics.

Responsibilities

• Lead the delivery of IT services for key customer accounts.
• Ensure service excellence and account growth.
• Monitor satisfaction levels and drive improvements.
• Act as the voice of the customer internally.
• Maintain professional relationships with stakeholders.

Skills

Effective collaboration

Strong administrative skills

Understanding of risk management

Broad Technical understanding of IT infrastructure

Strong leadership and stakeholder management skills

Experience in a fast-changing environment

ITIL 4 Foundation certification

Ability to influence stakeholders

Capability to analyze customer satisfaction data

Experience managing service delivery

Commercial awareness

Tools

Cisco

Fortinet

M365

Cloud products

Job description

A leading technology firm in Birmingham is seeking a skilled Service Delivery Manager to lead IT services for key accounts. You will ensure customer satisfaction, oversee service delivery, and drive account growth. The ideal candidate has strong leadership skills, an ITIL certification, and experience in managing service delivery in a rapidly changing environment. This is a full-time position with an attractive salary of up to £60,000 and a range of benefits, including generous holidays and opportunities for professional development.