Strategic IT Service Delivery Manager – Finance

Legal & General; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Various store discounts

Job summary

A leading UK financial services group is looking for an experienced IT Service Delivery Manager to join their Group Finance team. This role involves building relationships to ensure high-quality IT services, managing supplier performance to meet SLAs, and collaborating on IT projects. The ideal candidate will be skilled in ITIL processes, service delivery management, and have excellent communication skills. This opportunity offers a flexible working environment and numerous benefits including healthcare and an annual bonus.

Qualifications

• Proven experience in Service Delivery Management within financial or regulated environments.
• Ability to manage supplier performance and drive improvements against SLAs.
• Understanding of IT security, GDPR, and regulatory requirements.

Responsibilities

• Build trusted relationships with key business stakeholders and host regular service reviews.
• Manage supplier performance and ensure contractual SLAs are met.
• Collaborate on IT projects and changes to ensure smooth service design and transition.

Skills

ITIL processes

Service Delivery Management

Agile techniques

Supplier performance management

Communication skills

IT security awareness

Stakeholder engagement

Education

ITIL V3/V4 Foundation certification

Job description

A leading UK financial services group is looking for an experienced IT Service Delivery Manager to join their Group Finance team. This role involves building relationships to ensure high-quality IT services, managing supplier performance to meet SLAs, and collaborating on IT projects. The ideal candidate will be skilled in ITIL processes, service delivery management, and have excellent communication skills. This opportunity offers a flexible working environment and numerous benefits including healthcare and an annual bonus.