IT Service Delivery Lead – Customer Success & Value

Computacenter; Corsham; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading technology service provider is seeking an Information Technology Service Delivery Manager to join their team in Corsham, UK. In this role, you will manage delivery services for key customer accounts, ensuring high-quality service and stakeholder satisfaction. You'll be responsible for performance measurement, risk management, and continuous improvement. ITIL Foundation training is essential, along with proven IT Service Management experience. The position is full-time, requires two days per week travel to customer sites, and offers a collaborative environment focused on team success.

Qualifications

• Proven experience in IT Service Management is essential.
• Trained in ITIL to at least Foundation level.
• Ability to add value through understanding customer business needs.

Responsibilities

• Manage service delivery to ensure promised services are met.
• Identify and implement service improvements as necessary.
• Deliver service reports and participate in customer reviews.

Skills

IT Service Management

ITIL Foundation

Team Collaboration

Stakeholder Engagement

Job description

A leading technology service provider is seeking an Information Technology Service Delivery Manager to join their team in Corsham, UK. In this role, you will manage delivery services for key customer accounts, ensuring high-quality service and stakeholder satisfaction. You'll be responsible for performance measurement, risk management, and continuous improvement. ITIL Foundation training is essential, along with proven IT Service Management experience. The position is full-time, requires two days per week travel to customer sites, and offers a collaborative environment focused on team success.