Remote-friendly Service Delivery Lead (ITIL)

Methods; London; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Development opportunities

Flexible working

Wellness programs

Generous annual leave

Discretionary company bonus

Private medical insurance

Job summary

A leading digital transformation company in London seeks a Service Delivery Manager to engage with customers and ensure high-quality service delivery. The role requires strong customer relationship skills, proven ITIL knowledge, and the ability to manage multiple priorities. You will act as the main point of contact for stakeholders and drive continuous service improvement initiatives. This full-time position offers a supportive and innovative work environment.

Qualifications

• Experience managing customer experience from a Service Desk perspective.
• Ability to multitask in a high-pressure environment.
• Proven stakeholder engagement skills.

Responsibilities

• Act as a Customer liaison for designated Customers.
• Monitor service quality and manage service risks.
• Prepare and attend Monthly Service Reviews.

Skills

Customer relationship skills

Attention to detail

Time management

Problem solving

ITIL knowledge

Communication skills

Education

ITIL V3/V4 foundation certification

Tools

ServiceNow

MS O365 Suite

Job description

A leading digital transformation company in London seeks a Service Delivery Manager to engage with customers and ensure high-quality service delivery. The role requires strong customer relationship skills, proven ITIL knowledge, and the ability to manage multiple priorities. You will act as the main point of contact for stakeholders and drive continuous service improvement initiatives. This full-time position offers a supportive and innovative work environment.