IT Service Delivery Manager – Hybrid & Multi-Site Lead

Moore Kingston Smith; London; On-site; GBP 66,600 - 81,400; Full time

Benefits offered by this job

Hybrid working

25 days annual leave + 3 days at Christmas

Private medical insurance

Flexible benefits scheme

Income protection and wellbeing support

Job summary

A leading professional services firm in London is seeking a Service Delivery Manager to lead and improve IT services. Responsibilities include managing an IT support team, overseeing incident management, and enhancing service delivery. Candidates should have proven leadership experience and technical knowledge across key IT platforms. This role offers a competitive salary and benefits, including hybrid working and professional growth opportunities.

Qualifications

• Proven experience leading a multi-site IT Service Desk or enterprise support function.
• Strong leadership skills to coach and motivate technical teams.
• Track record in managing high-impact incidents and driving improvement.

Responsibilities

• Lead and develop a geographically distributed IT support team.
• Manage day-to-day IT service delivery across Service Desk and infrastructure.
• Monitor SLAs, KPIs, and service data for improvements.

Skills

Leadership skills

Technical knowledge in Microsoft Intune, Azure, Office 365

Stakeholder management

Incident management

Communication skills

Tools

Microsoft Intune

Azure

Office 365

Exchange Online

Job description

A leading professional services firm in London is seeking a Service Delivery Manager to lead and improve IT services. Responsibilities include managing an IT support team, overseeing incident management, and enhancing service delivery. Candidates should have proven leadership experience and technical knowledge across key IT platforms. This role offers a competitive salary and benefits, including hybrid working and professional growth opportunities.