IT Service Delivery Manager | Drive Client Success & Performance

The Channel Recruiter Ltd.; Leeds; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Job summary

The Channel Recruiter Ltd. in Leeds is seeking a proactive Service Delivery Manager to own the successful delivery of IT services across a portfolio of clients.

You will be the key contact for service performance, ensuring contracts are delivered effectively, relationships stay strong, and service standards are met. Join a leading UK technology solutions provider delivering managed services, infrastructure, cloud, and workplace technology.

Qualifications

• Proven experience in service delivery or a similar client-facing role.
• Strong communication skills with the ability to build trust and influence stakeholders.
• Confidence managing escalations and navigating service-related challenges.
• Solid commercial awareness and experience working with budgets or P&Ls.
• A proactive, improvement-focused mindset with excellent attention to detail.

Responsibilities

• Build and maintain strong client relationships, acting as the primary contact for all service matters.
• Lead regular service reviews, monitor SLAs and KPIs, and produce monthly performance reports.
• Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
• Drive continual service improvements, working with stakeholders to enhance efficiency and reduce risks.
• Manage escalations professionally and ensure swift resolution of service issues.
• Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.

Skills

Client relationship management

Service delivery

Stakeholder management

Budget management

P&L monitoring

Communication skills

Problem solving

Job description

The Channel Recruiter Ltd. in Leeds is seeking a proactive Service Delivery Manager to own the successful delivery of IT services across a portfolio of clients.

You will be the key contact for service performance, ensuring contracts are delivered effectively, relationships stay strong, and service standards are met. Join a leading UK technology solutions provider delivering managed services, infrastructure, cloud, and workplace technology.