Cybersecurity Service Delivery Lead

Cybanetix; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

Comprehensive benefits package

Job summary

A leading cybersecurity firm in the UK is seeking an experienced operational delivery manager to oversee service delivery performance and ensure client satisfaction. The ideal candidate will have a minimum of 3 years in IT/managed services, strong communication skills, and familiarity with ITIL principles. The role offers a competitive salary, a hybrid work model, and opportunities for professional development in a rapidly growing sector.

Qualifications

• Minimum 3 years’ experience in an operational delivery role within IT/managed services.
• Proven ability to manage service delivery with measurable SLAs/KPIs.
• Familiarity with ITSM tooling.

Responsibilities

• Lead end-to-end service delivery performance across client portfolios.
• Ensure service commitments are communicated to stakeholders.
• Monitor service quality metrics and enhance delivery processes.

Skills

Service delivery management

Cross-functional coordination

Analytical skills

Communication skills

Education

ITIL Foundation

Tools

ITSM tooling

PowerBI

Job description

A leading cybersecurity firm in the UK is seeking an experienced operational delivery manager to oversee service delivery performance and ensure client satisfaction. The ideal candidate will have a minimum of 3 years in IT/managed services, strong communication skills, and familiarity with ITIL principles. The role offers a competitive salary, a hybrid work model, and opportunities for professional development in a rapidly growing sector.