IT Service Delivery Lead — Housing & Public Sector

Watmos Community Homes; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction. The ideal candidate will have significant experience in IT service delivery, strong leadership skills, and proficiency in Microsoft 365, Azure, and SharePoint. A commitment to diversity and inclusion within the workforce is paramount.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong leadership skills and technical expertise in IT infrastructure.
• Experience in housing, public sector, or not-for-profit environments.

Responsibilities

• Oversee efficient delivery of IT services across the organization.
• Manage the IT Service Desk team to ensure smooth daily operations.
• Monitor and improve service delivery processes.

Skills

IT service delivery

Leadership

Infrastructure

Microsoft 365

Azure

SharePoint

Data analysis

Education

ITIL Foundation Certification

Equivalent experience

Job description

A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction. The ideal candidate will have significant experience in IT service delivery, strong leadership skills, and proficiency in Microsoft 365, Azure, and SharePoint. A commitment to diversity and inclusion within the workforce is paramount.