Customer Delivery Lead – IT Services

Computacenter; Bradford; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading IT services provider in the UK seeks a Customer Delivery Manager to lead the delivery of services to a major public sector customer. This role involves managing stakeholders, ensuring high-quality service delivery, and contributing to the governance model. The ideal candidate will have a strong background in IT Service Management, be ITIL certified, and demonstrate exceptional teamwork and collaboration skills, with a keen ability to solve problems creatively and advocate for customer value.

Qualifications

• Proven track record in IT Service Management.
• Trained in ITIL, minimum Foundation level.
• Ability to align IT services with customer business needs.

Responsibilities

• Deliver high-quality services to a large public sector customer.
• Engage stakeholders to address their needs effectively.
• Contribute to governance model for service delivery.

Skills

IT Service Management

Team Collaboration

Creative Problem Solving

Stakeholder Engagement

Education

ITIL Foundation Certification

Job description

A leading IT services provider in the UK seeks a Customer Delivery Manager to lead the delivery of services to a major public sector customer. This role involves managing stakeholders, ensuring high-quality service delivery, and contributing to the governance model. The ideal candidate will have a strong background in IT Service Management, be ITIL certified, and demonstrate exceptional teamwork and collaboration skills, with a keen ability to solve problems creatively and advocate for customer value.