IT Service Delivery Lead – End-to-End IT Operations & SLAs

St John & St Elizabeth Hospital; England; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private healthcare scheme worth up to £20,000 per year

27 days annual leave

Blue Light Card discounts

Interest-free season ticket loans

Cycle to work scheme

Free eye check-up vouchers

Free newspaper and media subscriptions

Discount in Hospice Charity shop

Refer a Friend scheme

Free Cinema Society Membership

Personal development courses

Annual events and recognition awards

Career progression

Continuation of NHS pension for transferred employees

Job summary

A private healthcare institution in London is seeking an experienced IT Service Delivery Manager. This role involves leading IT operations, managing service delivery, and maintaining high-quality support. The ideal candidate will have strong skills in service transition and IT management, alongside a relevant degree. The position offers generous benefits including private healthcare and significant annual leave.

Qualifications

• Minimum of 4 GCSEs including English and Mathematics.
• BSc in scientific or IT subject or equivalent qualification.
• Ability to work as part of a multi-disciplinary team.
• Good keyboard and IT-related skills.
• Analytical approach with decision-making capabilities.

Responsibilities

• Provide proactive leadership within IT operations.
• Ensure high-quality support from service delivery personnel.
• Monitor SLAs for calls, tickets, and deliverables.
• Participate in projects and service delivery planning.
• Coordinate with support personnel and service managers.
• Build relationships with department heads and end-users.

Skills

Service Transition

IT Service Management

Analytical skills

Teamwork

Customer Service

Education

BSc in scientific or IT subject or equivalent

Job description

A private healthcare institution in London is seeking an experienced IT Service Delivery Manager. This role involves leading IT operations, managing service delivery, and maintaining high-quality support. The ideal candidate will have strong skills in service transition and IT management, alongside a relevant degree. The position offers generous benefits including private healthcare and significant annual leave.