IT Service Analytics Specialist

Wales & West Utilities; Wales; Hybrid; GBP 42,000 - 49,000; Full time

Job summary

A gas distribution business in Wales seeks an experienced Service Data Analyst to join their IT Service team. The role involves leveraging data across ITIL service management processes to optimize service delivery and support decision-making. The ideal candidate will perform data analysis, maintain dashboards, and ensure high data quality. Competitive salary starting at £42,856, rising to £48,976, hybrid working options, and excellent benefits included.

Benefits

25 days annual leave plus bank holidays

Retirement Savings Plan with company contribution

Flexible working opportunities

Enhanced pay for parental leave

Retail discounts and cashback scheme

Discretionary annual bonus

Qualifications

• Experienced in data analysis with a focus on IT service data.
• Strong analytical skills to drive decision making.

Responsibilities

• Design, develop, and maintain dashboards and reports.
• Perform in-depth analysis of vendor data to identify trends.
• Collaborate with Service Delivery Managers for data alignment.
• Oversee validation of vendor data against SLA metrics.

Skills

IT Service Management Expertise

Metrics & KPI Development

Collaboration & Stakeholder Engagement

Data Presentation & Reporting

Data Analysis

Analytical Skills

Process Improvement

Communication Skills

Education

Certification in Data Analytics

Job description

A gas distribution business in Wales seeks an experienced Service Data Analyst to join their IT Service team. The role involves leveraging data across ITIL service management processes to optimize service delivery and support decision-making. The ideal candidate will perform data analysis, maintain dashboards, and ensure high data quality. Competitive salary starting at £42,856, rising to £48,976, hybrid working options, and excellent benefits included.